01Strict No-Refunds Policy
By placing an order on The Hustle catalogue, you acknowledge and agree that your order is part of a collective student batch run made specifically to your chosen size, color, and design specification.
02Why We Operate on a No-Refund Basis
Unlike large corporate e-commerce brands with huge venture funding and idle warehouse stock, The Hustle is run by fellow COEP students:
- Custom Batch Production: We procure raw fabrics, heavyweight blanks, and high-density screen printing based strictly on the exact count of student orders received.
- Affordable Student Pricing: We keep prices accessible to college students by eliminating the inventory holding costs and courier reverse-logistics overhead of standard e-commerce.
- Zero Deadstock: Every piece is accounted for before the printing machinery is powered on.
03Pre-Manufacturing Cancellation Window
If you made an accidental order or need to cancel, you may request a cancellation within 12 hours of placing your order, strictly before our drop window closes and batch numbers are submitted to the factory.
To request early cancellation, email contact@thehustle.com or message our coordinator on WhatsApp with your Order Number (e.g. HSTL-XXXXX). Once the production run is locked, cancellations cannot be processed.
04Failed Payment Reversals via Razorpay
If money was deducted from your bank account or UPI app during checkout but you did not receive an order confirmation (e.g., network drop, timeout):
This is an incomplete transaction. Razorpay and your bank will automatically reverse the full amount back to your source bank account / UPI VPA within 3 to 5 banking business days. If the reversal does not reflect after 5 days, send us your UPI Transaction Reference / UTR number and we will check the status on the Razorpay dashboard.